Smart FCM Whitepaper

Conversational AIoT: Making Facilities Management (FCM) Smart

The building industry, including real estate, construction, and property management, has never before experienced such a period of increasingly rapid, technology-fueled change.  

This paper is an urgent call to action to our peers in the industry to understand and leverage how Artificial Intelligence (AI) and the Internet of Things (IoT) — AIoT — make FCM “smart” and help us to achieve our multiple stakeholders’ goals and objectives.

We need AIoT to meet investors’ demands for ROI, tenants’ expectations for affordability and amenities, and governments’ and citizens’ requirements for sustainability. 

The first question we are always asked is “What’s the ROI?” The answer is, “It depends.” The technologies are as diverse as the needs, so the answer depends on the specific combination of solutions chosen to meet each property’s unique set of requirements. What each solution does have in common is that the payback comes not just from automating what is currently being done today by humans but automating what cannot be done today by humans. 

History has repeatedly shown us that disruptive technology like conversational AIoT will create more new jobs — including jobs in completely new areas — then it eliminates. We have entered the golden age of collaboration between Artificial Intelligence and Human Intelligence.