UIB announces the immediate availability of OpenAI ChatGPT and D-ID digital avatars on UIB’s white-label Unified AI® chatbot platform

Organizations worldwide can now access the full capabilities of ChatGPT’s popular generative AI platform and D-ID’s award-winning digital avatars with UIB’s Mindspace™ and H2X® live agent handover.

Singapore (May 17, 2022) — A(P)I-first Artificial Intelligence (AI) company UIBtoday announced on stage at the Prestel & Partner Family Office Forum, Singapore 2023 Conference, that it has made OpenAI’s ChatGPT generative AI platform and D-ID’s digital avatars available on UIB’s white-label Unified AI® chatbot platform with automatic, intelligent handover to live agents to ensure the human touch in the age of AI.

UIB’s white label Unified AI chatbot platform is compatible with over 50 different messaging channels, including WhatsApp Business Platform (UIB is a WhatsApp Business Solution Provider (BSP), Apple Messages for Business (UIB is an Apple Managed Service Provider (MSP), Google’s Business Messages (UIB is a Business Messages Partner), Facebook Messenger, Instagram, web chat, and integrations into Salesforce, Microsoft Teams, Cisco eGain, Slack, Zoom, and other enterprise platforms.

UIB General Manager APAC Muzzamel Mazidee said, “As our customers increase their use of conversational AI, they find the secret to making a successful chatbot – a chatbot people love to use – is paying special attention not to lose the human touch. Because of this, every UIB chatbot includes live agent handover to the company’s system or live agent platform (i.e., a Telegram group, Slack feed, Microsoft Teams chat, etc., or a CRM such as HubSpot, Cisco eGain, etc.). When people talk with your AI, allow them to talk with a human who can override your AI. AI can’t connect the dots. Humans can.”

PAiC CEO and Founder – and certified UIB Reseller Partner – Celeo Arias added, “By integrating ChatGPT, UIB’s Unified AI allows PAiC to be the first to provide ChatGPT over USSD. Our telco customers demand narrow and broad AI across all verticals and regions since their business customers need the precision and control of trained intents with the cost-savings and flexibility of pre-trained Large Language Models (LLMs) for FAQs. Our customers also appreciate the real-time digital avatars provided by UIB’s integration of D-ID into their Unified AI chatbot platform, which gives each business’ chatbot a personalized look and feel.”

Mazidee concluded, “Whether they need to decrease costs, increase revenues, or delight customers, we are excited to continue to offer businesses, governments, and organizations the most in-demand capabilities – including payments on WhatsApp – through UIB’s single, unified API. UIB’s UnificationEngine® omnichannel MSP and Unified AI chatbot platform are sold exclusively through UIB’s global network of local Reseller Partners. UIB’s popular UnificationEngine WhatsApp Business Platform subscriptions are also available for instant purchase worldwide on the AWS and Microsoft Azure Marketplaces. UIB is developing the solutions AI needs to work with humans.” 

###