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To provide another perspective, I wrote an article about chatbots and AI agents because I noticed that for a long time (past 5 years) chatbots failed to meet expectations due to their inability to handle the complexity of human conversations.

This transition from “chatbots” to “AI Agents”can partly be seen as a rebranding effort, aimed at distancing these advanced systems from the shortcomings associated with their predecessors. But it also marks a pivotal moment. We are witnessing a departure of sorts, a generation of chatbots (and the frustration that came with them) is dying and replaced with something new (and hopefully better).

https://jurgengravestein.substack.com/p/goodbye-chatbots-hello-ai-agents

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